For the purposes of these Terms, “Website” means klaudiawojciech.art and shop.klaudiawojciech.art.

1. Seller information​

1.1. The Seller is Klaudia Wojciech, a sole trader based in Bristol, United Kingdom.

1.2. Business correspondence address: 202 Avonmouth Rd, Bristol, BS11 9LP, United Kingdom.

1.3. Contact method: klaudia.wojciech88@gmail.com or the contact form available on klaudiawojciech.art.

1.4. This address is also used for returns, unless otherwise agreed in writing.
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2. Scope of services and products

2.1. The Seller offers:

- original artworks

- limited edition fine art prints

- custom-made and personalised artworks (commissions)

- in-person art workshops

- artistic collaboration opportunities​

2.2. Descriptions, pricing, technical details and availability are displayed on individual product pages. Minor variations in colour, texture or appearance may occur due to screen settings, photography and the handmade nature of the work, where such variations are consistent with the product description and the nature of the artwork. Nothing in these Terms affects the customer’s statutory rights.

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3. Orders and conclusion of contract

3.1. Orders and workshop bookings are placed via the website.

3.2. A binding contract is formed once the customer receives a confirmation email.

3.3. For commissions and collaborations, the scope, pricing and timeline are agreed individually via email. Email confirmation constitutes acceptance.

3.4. Work on custom-made items begins only after payment is received. The customer acknowledges and expressly agrees that such custom-made items are excluded from statutory cancellation rights, except where they are faulty.

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4. Payments and invoices

4.1. Accepted payment methods include debit or credit card and other electronic payment methods made available through the website at the time of purchase.

4.2. Payment is due in full at the time of ordering or booking.

4.3. Invoices are issued upon request under the registered sole trader business.

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5. Delivery, insurance and territory

5.1 Standard delivery is available within the UK.
5.2 Delivery methods include: specialist art courier, standard courier, postal service or collection in person (by appointment).
5.3 Delivery and shipment insurance within the UK are included in the product price, unless stated otherwise for a specific item. The customer is informed of the total price before making any payment.
5.4 Standard orders are normally prepared and dispatched within 4–7 working days, unless otherwise stated on the product page.
5.5 Following dispatch, delivery within the UK usually takes a further 3–7 working days. Estimated delivery is therefore 7–14 working days from the date of order.
5.6 Tracking details will be provided once the order has been dispatched.
5.7 International shipping is available only by prior arrangement. Any customs duties, taxes or import charges payable in the destination country are the responsibility of the customer, where applicable and where disclosed before purch
5.8 The Seller selects packaging and insurance appropriate for artworks and suitable for safe transport.
5.9 The customer is responsible for providing complete and accurate delivery information. The Seller is not responsible for delays or additional delivery costs arising directly from incorrect or incomplete information provided by the customer.

5.10. Risk in the goods passes to the customer when the goods come into the physical possession of the customer, or of a person identified by the customer to receive them, in accordance with applicable consumer law.

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6. Receipt of delivery and transit damage

6.1. Customers are advised to inspect the parcel upon delivery.

6.2. If damage is visible or suspected on delivery, the customer should contact the Seller as soon as reasonably possible and provide photographs of the artwork and packaging where possible.

6.3. Prompt notification helps the Seller investigate transit damage with the carrier but does not affect the customer’s statutory rights.

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7.  Product conformity and liability

7.1. Goods must be as described and of satisfactory quality in accordance with the Consumer Rights Act 2015.
7.2. Minor colour discrepancies caused by screen settings, lighting conditions, photography, or the handmade nature of the work do not constitute defects.
7.3. Each artwork is a unique handmade object. Natural variations in colour, texture, brushwork or surface are inherent characteristics of original artworks and do not constitute defects.
7.4. The guarantee does not cover damage resulting from improper handling, storage or inadequate return packaging.
7.5. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, or affects the customer’s statutory rights.
7.6. Fine art prints are produced using professional printing methods. Minor variations in colour may occur due to printing processes, paper characteristics and screen settings and do not constitute defects.

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8. Returns and right to cancel (products)

8.1. Consumers may cancel a distance contract for physical products within 14 days from the day after the day on which the customer receives the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.2. The right to cancel does NOT apply to:

- custom-made artworks
- personalised artworks
- commissioned artworks created specifically for the customer

8.3. To cancel the contract, the customer must notify the Seller by email, providing the order number and the title of the artwork. Return instructions and the appropriate return address will be provided individually by the Seller. After notifying the Seller of the cancellation, the customer must return the goods within 14 days.

8.4. Returned artworks must be packed using the original packaging or equivalent professional packaging suitable for artwork transport. The Seller is not responsible for damage occurring during the return shipment if the artwork has not been adequately packed by the customer.

8.5. For change-of-mind returns under the statutory right to cancel, the customer is responsible for the cost of returning the goods. This does not apply to goods that are faulty, damaged, incorrect or not as described.

8.6. The Seller is not liable for loss of or damage to goods during the return shipment.

8.7. Refunds will be issued without undue delay and no later than 14 days after the Seller receives the returned goods, or after the customer provides evidence that the goods have been sent back, whichever occurs first.

8.8. The Seller may deduct any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8.9. If the customer cancels the contract, the Seller will reimburse the price paid for the goods and the cost of the standard delivery option offered by the Seller. Any additional delivery costs resulting from the customer choosing a more expensive delivery option will not be refunded.

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9. Complaints (faulty or incorrect goods)

9.1. If an item is faulty, damaged, incorrect or not as described, the customer should contact the Seller as soon as reasonably possible. Photographs of the artwork and packaging may be requested where relevant to assessing transit damage.

9.2. Consumers have statutory rights under the Consumer Rights Act 2015. These include, where applicable, the short-term right to reject faulty or misdescribed goods within 30 days and rights to repair, replacement, price reduction or refund in accordance with the Act.

9.3. Nothing in these Terms limits or excludes those statutory rights.

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10.  In-person workshops

10.1. Workshop details (topic, venue, date, duration, price, capacity) are displayed on the website.

10.2. Places are confirmed only after full payment.

10.3. Cancellation by the customer:

- if cancelled within the timeframe specified in the workshop description, 50% of the fee is refunded

- if cancelled after this period or in case of non-attendance, the fee is non-refundable unless the Seller decides otherwise at their sole discretion

10.4. Cancellation or rescheduling by the Seller:

- the Seller may cancel or reschedule due to illness, low enrolment or force majeure

- customers may choose a full refund or transfer to another date/workshop

10.5. The Seller is not liable for any additional costs incurred by the customer (including but not limited to travel, accommodation or subsistence).

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11. Artistic collaborations

11.1. Collaboration projects are governed by individually agreed terms.

11.2. Intellectual property, usage rights and fees are confirmed in writing and take precedence over these Terms where they conflict.

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12. Personal data

12.1. Personal data are processed in accordance with applicable data protection law and the Privacy Policy published on the Website.

12.2. The Privacy Policy explains what personal data are collected, the purposes and lawful bases for processing, data sharing, retention periods and the rights available to individuals.

12.3. Customers may request access, correction or deletion of their personal data, or restriction of processing, subject to legal retention obligations.

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13. Amendments to these Terms and Conditions

13.1. The Seller may amend these Terms, for example due to legal updates or changes in business operations.

13.2. The Terms applicable to a particular order are those in force at the time of placing the order.

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14. Governing law and dispute resolution

14.1. These Terms and all contracts made through the website are governed by the laws of England and Wales.

14.2. Disputes should first be addressed via email. If unresolved, they may be brought before the courts of England and Wales.

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Last updated: 19 September 2026

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Effective date: 19 September 2026