Right to cancel

If you purchase an item from this website, you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Once the customer has notified the Seller of the cancellation, the goods must be returned within a further 14 days.

To exercise your right to cancel, you must notify the Seller by email within 14 days of receiving the artwork.

Please include your name, order number and the title of the artwork in your message.

Once the cancellation request has been received, the Seller will provide return instructions and the appropriate return address.

​​

Return procedure

Because artworks require specialised packaging and transport, return shipments must be arranged individually with the Seller.

The return address and shipping method will be provided after cancellation has been confirmed.

Returned artworks must:

• be unused and in their original condition

• be packed in its original packaging where reasonably possible, or in equivalent protective packaging suitable for artwork transport

• be shipped using a tracked and insured delivery service appropriate to the value of the artwork

For change-of-mind returns, the customer is responsible for return shipping costs. This does not apply to faulty, damaged, incorrect or misdescribed goods, for which the Seller will arrange or reimburse reasonable return costs where required by law.

The Seller is not responsible for damage occurring during return shipment if the artwork has not been packaged adequately.

​

Refunds

Refunds will be issued without undue delay and no later than 14 days after the returned goods have been received, or after the customer provides evidence that the goods have been sent back, whichever occurs first.

Refunds are issued using the original payment method.

The Seller may deduct an amount from the refund if the artwork shows loss of value due to handling beyond what is necessary to examine it.

​​

Non-returnable items

The right to cancel does not apply to:

• custom-made artworks

• commissioned artworks

• personalised artworks created to customer specifications

unless the item is faulty.

​​

Damaged or incorrect artworks

If an artwork arrives damaged, incorrect, faulty or not as described, please contact the Seller as soon as reasonably possible. For transit damage, photographs of the artwork and packaging may be requested to assist with the carrier claim.

This request does not limit the customer’s statutory rights under the Consumer Rights Act 2015. Where applicable, remedies may include:

• repair

• replacement

• price reduction

• full refund.
   

Model Cancellation Form

To: Klaudia Wojciech, klaudia.wojciech88@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Artwork / product:
Ordered on / received on:
Customer name:
Customer address:
Date:

Use of this form is optional.

​

​

Last updated: 19 September 2026